It has been a week now and i still haven’t heard from you , i have paid for a front door and window above but you still haven’t resolved the fact that the one supplied and subsequently Rejected by myself and your fitting team ,Phil, was in fact the wrong size and did not need any packing either side. The door frame on the composites is 70mm wide/both sides and so there is no need for packing = 15mm each side of door and the window above making a difference of 30mm Your window installer Phil was in total agreement at the obvious error and took them both back.; Please can we get this resolved, either way please supply and fit me the correct size door and window above or refund my money for both accordingly. Your company prides itself on customer service and value for money, the quality of the sash windows you supplied and installed was fantastic but the time scales and lack of communication regarding resolution of the front door issue have not come up to your high standards. I await your phone call Mark Lilley 1.St Huberts Close Gerrards cross Bucks 07900004848