Don't waste your money. Policy active for many years. Water leak, have emergency cover. Michael comes out, brings no tools and can't do the job, it's a Sunday. I'm on holiday abroad. Nothing happens, big disconnet between emergency cover and building insurance. A guy from UK calls and he's said he would help, passes it on to Emily. Classic no helpful customer advisor, no response to emails unless you chase and then you get a long one, then doesn't actually read it either. Say she can't call you abroad yet the business does. By the way, I held on for an hour for the emergency cover. Emily's responses are what she thinks what I'm asking but not what's in the email. Oh water leak is still going on for 5 days. She's asking me to get quotes. Insurance companies only earn their money when you need them. This one believes in a free lunch of bananas. Save your money and look else where. Trust me, the 5* that have been given are fake. You will only know when you are in need of your policy to work for you. All I got from Emily was more hurdles, like the asking for the tenants agreement. Like I carry it on holiday with me. Really, I suppose you pay peanuts, you get....... But I didn't pay peanuts, but I should have.