One week before our scheduled move-in date, we were informed by our estate agent that HomeLet had failed my housemate's reference. Upon contact with HomeLet as to the reason for this, the only information they would divulge was that it was for a "residential" reason, and they would only divulge this to the estate agent, not to us. We have rented many times before this where other referencing companies were used and this has never happened. Because of the failed reference, our offer fell through and we were left without a place to live. Moreover, we will be unable to rent any property in the future that uses HomeLet as a referencing company. Only after this had occurred and we threatened them with the financial ombudsman did HomeLet show any willingness of informing us why they had failed the reference. With this knowledge, we presented them with many solutions, but HomeLet were unwilling to budge, even though the issue they flagged was not an issue for the landlord that it apparently affected. Truly awful service. Avoid at all costs.