I ordered a dressing table and matching stool in October 2020, no indication that it wasn’t in stock. Only after order was placed and paid for did I receive an email saying items were due in November. November came and went with no update until I emailed them and they said the items would be delivered in December. Still no contact until the day of delivery mid January when I was at work and had an email from fedex saying they would deliver that day. When I arrived home and looked at the items the dressing table was very poor quality with chipped paint and damage where holes had been drilled. The dressing table mirror was the wrong way around so couldn’t be used.I called homesdirect to be told to email them pictures. I did this and requested a refund and when they eventually replied they said they would offer me £35 and some paint and I should re-hinge the mirror myself. Only when I pointed out my consumer rights did they say they would arrange for the dressing table to be picked up and refunded but not the stool, if I wanted to refund that then I would have to send it back myself. Only when I pointed out my consumer rights yet again did they agree to pick up and refund both items. The goods were eventually picked up but still no refund or contact after a week. I had to contact homesdirect to ask for my refund, they eventually replied and said they had the goods and would arrange a refund. Terrible customer service, poor quality items and it appears they have no quality control. Avoid this company. If I could give zero stars I would.