AVOID this company!! I ordered two chests from this company, nearly £400 for the pair. They both arrived in a very poor state - chipped edges and discolouration. Not at all up to quality. It took several attempts to get in touch, as the company ignored my emails. When I phoned I was told I’d be sent returns labels, which never showed up. I had to telephone daily until they emailed me the label, and then it was only one label so Fed Ex couldn’t take both chests and I had to go through the rigmarole of ringing up customer services again.
Both chests have now been collected and returned and STILL NO REFUND. I’ve emailed to enquire when I’d get my money back and have received this disgustingly rude response:
“We are not trying to 'pull the wool' at all at the current moment our staffing level is extremely low due to the current situation we have had no update of any items being returned so unfortunately you will have to wait.”
Avoid this company - my experience has been that they sell poor quality goods, and then violate your consumer rights.
I will be taking this company to small claims court now to get my refund. Absolutely shocking amount of stress and effort over a couple of chests of drawers. Take my advice and take your business elsewhere.
3 years ago
HomesDirect365 has a
3.4
average rating
from
484
reviews
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