Absolutely awful communication. I have taken 3 different days off to wait in for my 2 glass bedside drawer units to arrive. The first occasion only 1 unit arrived. The second occasion the wrong unit arrived. The third occasion a broken unit arrived. They will now not deliver on my day off and I cannot afford to take a forth day off of work! They will not let me speak to someone and say because I can't be available on the day they want to collect they can't issue me a refund. They also can't start the process of a refund because nobody from customer care is available! Wow- don't waste your money with this company! I am so disappointed!