WEB70863 My experience with the Estelle Bed, the images on their website are extremely misleading, the footboard of the Estelle bed is only ornate one side so when you are laying in bed looking at the footboard there is no pattern. The sides of the Estelle bed on the website are concealed, this is because they also come plain so you think you are ordering a solid ornate bedframe but that isn’t the case. The sides I received to the bed were white the footboard and headboard were cream!! I assumed I had received the wrong sides because of the colour difference & the instructions show ornate sides however customer service informed me they are generic instructions and the Estelle bed does not come with ornate sides, and the colour difference is because the headboard and footboard have been through the aging process but the sides do not get treated with the same process, Would you knowingly order a bed with cream head & footboard with white sides?! I was informed I could have a full refund but they could not collect the bed until the 25th October and the refund would then processed bearing in mind they delivered the bed on the 7/10 its not acceptable to wait that long for collection and have no bed in the meantime, so they then said i could use the current bed and they would deliver a new one and take this one away in December!! again unreasonable time frame, also if the sides don't go through the aging process then isn't the next bed they bring me going to be exactly the same? i subsequently informed them that as they could not collect and replace in a reasonable timeframe i would prefer to be compensated they offered me £50 credit voucher its laughable isn't it not even 10% of the price I paid for the bed, extremely insulting. so they don't try and resolve complaints to keep a customer happy, they do exactly as they want I am only waiting until December for a new bed because that is when they are delivering in the area. in conclusion– their images & description on the website are totally misleading and obtaining a refund or replacement is not made easy, and they don't listen or deal with complaints effectively.