Got to be the worst shopping experience I have ever had. Ordered bedroom furniture the 3rdweek in February 19, was advised 1 itemwas not in stock until end of April. I accepted this and went ahead requesting all items were delivered together.
My money was taken and I received a confirmation email.
I heard nothing until I decided to contact the company 3rd week in April. I was advised that my furniture had a confirmation date of the week after although I had not been advised. Anyway I didn’t argue as I wanted the items. They arrived a day b4. Lucky I was in as I had no call.
All the pieces of furniture were damaged. I immediately called the company who apologised and asked if they gave me 40 compensation would I accept them collecting the items and replacing. I asked them to promise I would get the furniture ASAP. They gave me a date of the beginning of May so I accepted and kindly stored the items I had in my back room.
I heard nothing again and contacted the company who then said there’s a delay and I am now looking at the end of May ( bear in mind this was an order from 3rd week in feb )
With this I requested to cancel the order and refund request
An email arrived to state they will arrange collection I asked when I get my refund and was told when the goods are in their warehouse?
Again I heard nothing my husband then took over communication and was offered a collection day of 3rd of May
I received an email to say that I had turned Down a collection date? Which I had not.
Did they come to collect the furniture that is now boxed up in my hallway.... no.
So here I am. Still no bedroom furniture. Still no collection of damaged goods and no refund3 months later. The funny thing is I found the furniture on another site who advised all is in stock within 14 days for delivery
But dealing with this company has put me off
I know this is a long review and reviews seem to be a mixed bag here
But I would never ever recommend this company
There is no communication at all so now I have a load of broken furniture and they have stolen my money
That’s how I see it
Order from this company if u dare
5 years ago
HomesDirect365 has a
3.4
average rating
from
484
reviews
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