Ordered a Louise antique chair from website. When ordered there was no description of colour. When it arrived it was completely different from Web page so I sent it back with delivery man. I now look at website and see not only is it reduced in price but a description of colour is given. Why could they not have given a description in the first place as it was extremely misleading. Customer service dreadful was told that's what you ordered therefore you can have refund minus delivery charge. Still waiting for refund they seem to take 10 working days to refund your money