Good Afternoon, I paid and placed an order for several items at the start of May 2020 i called towards the end of May to establish when the order would be fulfilled, to be told someone will call back, no one called, i called again on 4th June to ask again about the delivery status, to be told our delivery team will call you back. No one did, finally i called on Tuesday 9th June and asked to speak to someone i could make a complaint to, SARAH was the "manager" she told me that the items were due to be delivered at some point in July, i asked what the delay was, there does not seem to be any clarity on why they take the money and hang about waiting for items to be made in China to be shipped, however reading an article in The Press Advantage in 2016 Jon Gregory confirmed that they now make most of their products in-house? https://www.pressadvantage.com/story/13622-homes-direct-365-announces-in-house-manufactured-shabby-chic-french-furniture. THEY CONFIRMED THAT THIS ACTUALLY MEANS IN-HOUSE IN CHINA!!!! This seems like a real SCAM of bad service, i have asked for a full refund and will be instructing my lawyers to pursue them should the refund not be forthcoming within 5-10 DAYS as explained by SARAH. SARAH should not be working within customer service she has no comprehension of how to deal with customers and clearly is just fending off disgruntled customers. DO NOT SPEND MONEY OR WASTE TIME LOOKING AT ITEMS THAT THEY CANNOT SUPPLY