I paid for a new boiler and thermostat to be installed by Homeserve last May. The receiver for the thermostat has completely stopped working just over a year after installation meaning the thermostat is unable to control the heating in the boiler. The manufacturer of the thermostat say they have never known this to happen before and suggested that Homeserve should send an engineer to look at it to understand why the product is faulty and if there are issues with how it was installed. Homeserve have refused to send an engineer to look at the fault or to replace the receiver provided to me. We are now unable to use heating going into a winter, a year after spending £2,960 on a new boiler with Homeserve. They have refused to take any responsibility for the issue, because it is out of the one year workmanship warranty. I would avoid using Homeserve at all costs, if you would like a boiler that works for longer than a year!