I purchased the water service line coverage and all was good , I ended up having to make a claim , they sent the 1st contractor who did the leak detection and could not hear anything on the grassy areas and said most likely leak is under garage concrete or driveway, recommend a boring job and refused the job as they are not equipped to boar, 2nd contractor comes and says he’s a one man operation and can’t take on this job and also refused the job. I got two estimates in my own $5250 and $6000 for a new water service line. Homeserve recommended we call back the 1st contractor and to cut the line in the grassy area to determine if leak was on paved side or grassy , it was determined it was on the paved side , Homeserve calls me the next day saying the contact only covers the grass part and nothing paved, i read the contract and no where does it say that, I plan to pay the repair and per their contract I can’t even sue them , but I will have the opportunity to file arbitration of some sort which I fully intend to pursue. Very upset because Michelle Lankford Office of the President T1 Direct Line - 423-680-5225 told me over and over on a recorded line not to worry you are covered from the meter to the shut off valve over and over to wait almost a month to be told sorry were no longer going to pay for anything further