I ordered what should have been two sweaters and received two very cheap sweatshirts!! This was their response: I’m Bella, currently working as Customer Service at Homesizy. I was informed that the product you received was not the same as the one in our description. On behalf of my company, we sincerely apologize for this inconvenience. However, I have to let you know that the item you are receiving is the same one that my business offers to all clients worldwide. 99% of customers feel satisfied when receiving the product and have feedbackafter using it, proving that the product that my company supplies are valuable to users. We would like to inform you that we will refund or return only when it is the wrong order. We can't able to change. Hopefully, you will disregard this complaint. If there are any problems, our customer care department will answer them wholeheartedly. Hope you will feel satisfied when using the products that our company offers.