I've never been so disappointed by a… I've never been so disappointed by a company. I tried getting resolution for an out of policy issue. The agent in the chat refused my request, based on the company policies. I was fine with her answer but begged for a solution or a partial solution. She suggested I used the email address, adding pictures, to escalate the issue. I've asked, at least ten times if by doing so, there would really be further consideration to my request but the agent kept turning around the answer. All I wanted was not to waste time if the action was pointless. Result : They banned my email adress. I had to use a fake address and name today to get through an agent through the chat. No resolution was offered execept for escalating my blocked email issue. It's a shame, they have pretty stuff. Avoid buying online if you get anything from them and do yourself a favor by doing a VERY thorough inspection before buying, they will not help after. It's a shame, this is my last review about them. I tried reasoning but they keep reading scripts. I've spent thousands through their stores and online over the year and they simply won't acknoledge long time, faithfull and paying customers. This is the american way. Soon, they will reply to this thread and pretend that they feel bad about the experience I've had simply to look good but realistically, they don't really care. Buy to keep, don't waste your time writing.