The order was process was easy and quick! I uploaded a picture of my logo, and shortly after ordering I received a mock up of a simpler version for the design. Once I approved, it was about two weeks before I received shipping confirmation, just as they had stated in the order confirmation email. Shipping was just a couple of days. Customer Service responded quickly to my questions. The pay by purchase order process was easy and straight forward. My stoles just came in, and they look fantastic! Good quality, thick, and the artwork is beautiful. Exactly as pictured. Thank you!