After my tumble dryer had blown I wasn't able to get a engineer for 2 weeks. (After a 30 min wait on the phone) I specifically told them my new address and was assured it was changed. 3 days off for my engineer to turning up and I received a text thanking me for cancelling my job? After phoning back AGAIN on what's going on the engineer has gone sick. They then put me onto another company (Repair care) to come fix the issue. Repair care engineer gives me a text saying he's in the old village I used to live. NO! Wrong address! "Sorry not my area" Even though its only 30 mins away? Call Repair Care, to be told no can't help you. You have to go back to Hoover to update the new address. Try to get hold of hoover. Closed for the day (5:30pm) Absolute shambles, I'm furious and disgusted!!! NEVER BUYING AGAIN, THAT I CAN ASSURE YOU.