Worst customer service ever, broken washing machine since the 9th October, engineer came 17th "fixed it" he left, I put washing on and Mr floor flooded. I reported it the same day had to wait another 10 day engineer came and said I needed a new drum. Booked for the 21 of November, engineer sick so couldn't come. Still waiting, phoned phoned and phoned still waiting. According to hoover they have put it up the line to resolutions and I would hear within 24 hours , still waiting to hear 4 days later. RUBBISH CUSTOMER SERVICE, RUBBISH WASHING MACHINE IT WAS 9 MONTHS OLD WHEN IT BROKE DOWN.