Don't waste your money. Ordered a CANDY CHW74WX 75 cm Gas Hob in Nov 2023. it didn't get fitted until December at which point we realised that the grills that the pans sit on were completely misaligned due to their flimsiness. Rang Candy and got passed around over and over for about 30mins until Ref Shaina ordered new parts which were supposed to arrive the following Tue. 1 month later nothing. Called again today, only to be told nothing had actually been ordered and an engineer visit needs to take place before this can even be done! No manager to speak to, no process to escalate this, no one gives a monkey. Ref Mia re-raised the issue and kept apologising, which is no help at all. Save your sanity and fork out an extra £100 if you have to go with a decent company that manufactures decent products, not flimsy rubbish... I'm very angry as not been able to use 4 of the 5 rings since installation. In addition, the 2 back burners make a whistling noise when on the lowest settings. If you put a wok on the middle ring, no large pots fit next to it so do a stir fry but you can't cook the rice or noodles at the same time. A totally useless piece of kit.
10 months ago
Hoover/Candy has a
1.3
average rating
from
85
reviews
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