were told on arrival at faro to wait next to the window,which was very hot.Around 75 or more passengers came and went during the next 2 and a half hours.Although we tried asking the lady calling out passenger names when the taxi's came,she would not stop to speak to the six of us waiting.One gentleman nearly fainted and his wife had to seat him in the cafe. it became apparent we had been waiting for two other passengers on another flight.Had we been told this on arrival we could all have gone to wait in the cafe,and at least been able to sit down.When the lady did inform us of departure I asked why she had not done this,her reply was you should expect this when booking a shuttle.Having had similar problems the last 3 times with Hoppa,we will no longer be using them.