Booked in Jan for a holiday in June to take advantage of advanced rates. The order said something was omitted although I checked a number of times that everything was filled in. You can't speak to an actual person unless you are actually on holiday. Emailed them to check that the order was ok consistently from 6 weeks before travel, kept getting the response "we have emailed our partner and will get back to you". 2 days before travel I eventually gave up with them at a cost of £3 to cancel and the order was now last minute so had to pay top whack with someone else. Will never use them again.