I rarely ever give bad reviews. I know that companies are struggling. But this has infuriated me. I bought my husband the Mystery Craft Beer subscription for Christmas. The box arrived as requested. When he opened up the box on Christmas day the 6 beer selections contained at least 3 that were not craft beer and were brewed by one of the top 3 breweries in the world: A Bud, Moosehead and a Red Stripe. When I emailed them to see if they could improve on the next box (I think if there is a problem they should have an opportunity to make it up) they did not respond. When I finally found a phone number I was prompted to press 1 for a call back because the wait times for customer service was long. As soon as I pressed 1 I was immediately called back only to be placed on hold for 10 plus minutes...then the call was disconnected. This happened THREE times! So emailed their customer service only to receive a form letter asking me to send them photos of "the damaged beer". They did not even read the email. So I went to try to find my account where I placed the subscription to see if there was any place to it did not exist. I then signed up to register my account and the link sent by email was not active. So I give up. They have the absolute worst customer service I have ever experienced. I urge you to find another company for a craft beer subscription as they do not help you when you need it and apparently do not stand by their product. They also clearly do not know what craft beer is.