Beware!! As an avid beer drinker, I ordered very specific beers that matches my taste preferences. The next business day I received an order that did not even come close to matching my order. I was certain it was an error as the beer I received was no where near the variety, brand or flavor profile to the beer I received. The majority of the product I received was beer that I will never drink (beer I've had before and don't like). The substitutions are not even close to the beer that I ordered. I had a $200 gift card and received $100 of random beer that had had nothing to do with my order and is very common/basic/easily found at the local grocery store. Customer service was incredibly rude and dismissive. They were happy to tell me how wrong I was, and hide behind a substitution policy that somehow justifies an ignorance to the consumer's taste preferences. I asked which beer they thought was a reasonable substitution for each beer I ordered but they would not answer this question. I guess a German Dunkel (which I don't drink) is comparable to a local craft IPA. Three central elements of my dissatisfaction: 1) Non-notification of substitutions. I would have been happy to wait as long as needed to have the beer that I ordered fulfilled (or have the opportunity to select my alternative beer) 2) Substitutions were not reasonable and comparable 3) Customer service was rude and dismissive. After a ton of back and forth emails, and escalation, proposing reasonable solutions, they did eventually provide a 20% refund, a portion of which relies on me spending more money with Hops Collective, which I'll obviously never do. There were alternative fair solutions that I proposed but it was clear they wanted to do the bare minimum. Buyer beware. Stay away!