We returned from an amazing holiday in Cuba this August booked with Andrew at Horizon Direct Holidays. This was the first time we had used the company which had been highly recommended by others. I was amazed, when through the post came our travel documents in a plastic wallet, you're lucky to just about get your booking confirmation via email from some other companies. Just having the documents sent to us made us feel they were a company that takes pride in delivering customer satisfaction. Our booking was done quickly without any fuss, a good price with premium class upgrade and freebies, what more could we have asked for? Within 3 weeks of returning home from this holiday I had contacted Andrew again for booking a holiday for 2017.. back to the Paradisus rio de oro in Cuba. A giggle with Andrew on the phone whilst booking, an absolutely fantastic price with our premium class upgrade (better price than this year) and again freebies, we will always use Horizon Direct Holidays from now on, why wouldn't we?!