We experienced a delay in shipping during COVID that was the fault of USPS. Horse Health was on top of the situation from the moment I contacted them. The product ended up being returned to them. They offered a refund or to send it to us again. We wanted the product so had them ship it again. It got stuck in Chicago again, and Horse Health has been in constant contact with us trying to resolve the situation. I've received a response to every email I've sent, and I simply could not be more impressed with their customer service. It goes above and beyond what 99% of other companies would do. We do hope that the order finally reaches us, as Horse Health carries wonderful products. Curse the USPS for a double blunder. Bless Horse Health for working hard to correct the situation from their end.