Everyone should avoid this company as they are just a con/fraud business. I paid my deposit and the hostel cancelled my reservation because they didnt find payment or booking. I sent a screenshot of the deposit paid and they just told me to contact Hostelworld for any refund. And hostelworld refuses to refund me. I have raised a claim with my bank to get the money back and be sure that I will never use this company nor recommend it to anyone. I think they are just to take money from you even when they have made the mistake and I should be entitled to the refund. How on earth we let these businesses to run!?!