I booked and paid upfront for a stay at Prospect hill apartments. Unfortunately my husband was made redundant unexpectedly. Obviously this is a challenging time so I approached for a refund as we were no longer able to go which was flatly refused. Given the unexpected curve ball that life had thrown at us I would have expected a little bit of humanity and human decency. It was a flat no. No discussion. Just no. They couldn’t have cared less if they tried. I asked then to Move to dates to hopefully enjoy a break when life was less stressful. Again NO. Apparently they couldn’t accommodate the new dates, however I could go on any site and availability was right there. Disgraceful humans. People book and pay upfront in good faith, we had no way of this would happen to us as a family. It boils down to sheer greed on their part. They pocketed our money that we desperately needed back at this time and couldn’t have cared less. I hope they sleep well at night. We were not refunded a penny and lost the holiday.