We had to complain to Host & Stay regarding Holmedene in Muston near Filey.
the cleaning condition which we were charged £125-!
Very disappointed with this house.
There were cobwebs all around the house we have pictures of proof,
wooden blinds not dusted in weeks which we took a video of one set,
2 glass lamp shades on landing covered in dust must be months of dust!
a marked mattress protector in master disgusting to know we slept on it!
master en-suite shower curtain all mouldy needs washing on a hot wash or a new one buying, (I’m sure one of the other guest’s reported this online few weeks ago) again we have pictures of all of these,
part used food left in the freezer.
a babies dummy left in master bedroom wardrobe,
a torch left on the window sill from last guests.
Also the condition of plaster walls marked & need painting in all rooms.
Skirting boards all marked around the house.
then marked / chipped from door handles/ door hangers in few rooms,
no soundproof in the whole house so if you need to make a call while there or are light sleepers this isn’t the house for you.
The resident neighbours are very noisy and sounded like a football match had been there all night & next day.
There was a damaged freezer box, the fridge bottle shelf could not be used hanging off which we took pictures.
The office chair was in a dreadful condition looks like an animal has clawed it for ages, I’m surprised they left it in the house, we have pictures.
Marked oven trays,
3 marked pans we have proof.
No logs left as a starter pack.
No card or gift welcome basket, only 1 tea towel left & site mentions 2.
Only one bin bag,
2 dishwasher tablets.
In the past houses we have booked we have been left lots of lovely things in a welcome back inc chocolates, wine, food items & sweets for our child but not here.
No blue bin for recycling and a passer-by offered to take them with her after we asked where it might be located.
We were celebrating 2 birthdays and not able to have a later checkout even if we paid more.
Only one request was to have an extra blanket because of health reasons gets cold & this not even given.
Located near Filey & Hunmanby.
The house could do with a bedroom chair in each room, along with a dressing table in each room.
Size of the house was ideal for a family of 5.
The beds were comfortable.
But the cleaning staff certainly aren’t doing their job, we had to clean the kitchen and bathrooms before use!
Waiting to hear back from the letting company Host & Stay since we complained.
The most important thing the owners of any holiday home is to offer a clean house, this isn’t too much to ask.
1 year ago
Host & Stay has a
4.2
average rating
from
1,034
reviews
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