As a group of five couples we stayed at The Old Brewery for our annual walking holiday. The Old Brewery is ideally situated in Richmond which has a diverse range of shops and restaurants to cater for all needs. It is also handily placed for access to fantastic walks in Swaledale and Wensleydale. The Old Brewery itself is a well-appointed spacious house ideal for groups of 10-12 people. A main reason for choosing this property was that we wanted each couple to have their own shower/bathroom.
We had a very enjoyable stay which was marred by problems with the plumbing. In late August a month before our stay I noticed a review which complained that two of the showers did not supply any hot water. I emailed Host & Stay, with whom I had booked, to ensure that the problem had been rectified. I was assured that the showers were now operating correctly so had no further concerns. However, when we arrived two of the showers were both running cold. In addition, on our arrival, we found water covering the floor of one of the en-suite shower rooms which was coming from a leaking toilet. I immediately phoned Host & Stay to report the problem and was told that they would arrange for a plumber to attend. Whether the plumber came or not I do not know, but at that end of our stay the toilet was still leaking. These problems did detract somewhat from an otherwise enjoyable stay.
I have emailed Host & Stay for a response but after several days still have had no reply. Given my experiences I certainly will not be using Host & Stay again and cannot recommend them.
1 year ago
Host & Stay has a
4.2
average rating
from
1,034
reviews
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