Charge £95 for cleaning. Previous guests dirty towels hanging behind doors. Supposedly clean towel badly stained. Disgusting stain on mattress protector. Dog friendly policy not made clear until after booking and too late to cancel without loss of payment! Charge a £250 damage deposit and retain £10 admin fee - again not clear at time of booking. Downstairs toilet not flushing correctly (reported by a previous guest months earlier) Router and connections on floor in a tangle of cables - neither child nor dog safe No working exterior lighting No complaints entertained unless you make them whilst still at the property.