Stayed in an AirBNB for 3 nights. Unfortunately this would have been 5 stars but over all stay it was down to 4 stars. Although, I would give 5 stars to the team as they were very quick at responding to any queries we had. A Special shout out to Charlie who made sure we had anything we needed and made sure all out queries were answered in a timely manner. My only negative comment is when calling due to some issues we had, we spoke with a receptionist who stated they were there to help but then directed us to the direct messages on AirBNB and said no one was available to take my call and said someone would get back via message. I waited an hour or so then messages myself to which Charlie responded straight away. This is a personal negative of mines as I do sometimes like to talk with a person over the phone about a problem rather than wait for a text but again this is a personal negative of mine. In terms of the Airbnb firstly, we ended up im a completely different aparment due to our original apartment having a leak. The team were quick to get us another apartment due to a cancellation. The only downfall is we were only informed of this an hour before arrival as we were travelling 4 hours and if they did not have a cancellation we may have been left with no accommodation. So this was lucky for us but I would of expected this issue to be addressed earlier if the cleaners have been in early to get the apartment ready. Again, we cant thank the team enough for sourcing us another apartment and having it ready for our arrival. Apartment was clean and tidy. Only a few marks on the walls but everything else was great. We did however have parking for our original apartment but the team were able to reimburse us for our parking we had to pay ourselves due to the new apartment not having any parking on site. I would like to thank the team for their great efforts to helping us with any issues we had over our stay and would recommend them to family and friends.