Shocking approach to customer service. We were not able to stay at Bluebell cottage as Host and stay refused access after they introduced new charges and conditions after the point of sale that we refused. Their attitude is that if we don't like it we can cancel our non refundable booking. We booked via booking.com who agreed that these charges were new. I honestly don't understand how this business continues to function with behaviour that seems so unethical
1 year ago
Host & Stay has a
4.2
average rating
from
1,034
reviews
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