My review from booking.com: Don't come here. You're better off staying at the travelodge which is right next door but is 1/3rd of the price and actually habitable. I arrived too late in the day to find something available that evening. I left the next morning and cut my stay short after having one of the worst experiences staying in a property - and I travel a fair amount. Key highlights: 1. The property is literally a building site with scaffolding all over 2. The patio was bolted shut, scaffolding blocking the view and there is no furniture. I have pictures which show the comparison vs. the listing essentially showing that this is a bait and switch. The windows were dirty, patio floor not cleaned so the view from the room is filth and scaffolding. 3. There is no window which means no fresh air circulation. On top of which the place stinks and there's no way to air it out. 4. Toilet seat was broken, literally ripped off its hinges and therefore very uncomfortable to use. Toilet roll had 2 uses left and no spares. 5. No running hot water 6. The sofa was dirty, so were the sheets, there was dust everywhere inside and small hairs in the bathroom. Actually disgusting. 7. The bed was uncomfortable and sunken in The property is up 6 flights of stairs, no lifts. Check-in requires going to a newsagents with limited opening hours so be prepared to drag your suitcase back and forth and up the flight as there's no adjacent parking. I suspect this is not made clear on the listing intentionally to draw you in. There are a whole list of other things such as the general state of the appliances, but honestly even before we get to that the place is pretty much uninhabitable. To further matters, the property owner Host & Stay and booking.com were useless at dealing with this in real time and I was left to myself to figure out alternative accommodation for the next day, ruining half the weekend I had planned. The property is in a state of disrepair, looks nothing like the listing. Patio is inaccessible, there is no other window or ventilation in a very small space. Scaffolding and works all over. Dust everywhere, hairs in the bathroom. It's uninhabitable. I had to leave this place early and I've had to spend a lot of time chasing chase for any sort of satisfactory response from the property or booking.com.. Update: I was offered an insultingly low amount after I spent a cumulative 5+ hours on the phone and several more on messages to both booking.com and the property. The offer didn't even make a dent in the cost of the alternative accommodation I had to sort let alone try to actually compensate me. I continue to assess my options in terms of contacting my credit card company to get any kind of result. Probably not worth escalating this to legal action but maybe an ombudsman exists? All I received as a response is infuriating AI-generated template response from the property in response to the review apologizing and admitting everything yet not offering anything real by way of returning the money. This is literally all they will send to you as communication while not actually responding to anything.