Stayed in Abby Court Whitby. Firstly.. the apartment was lovely, clean and had everything we wanted. Had to take out Damage Protection which is fine, be aware its either an extra £25 or £10 if you pay £250 on your credit card, which takes 2 weeks to get £240 refunded if all OK. When we arrived a car permit hadn't been left, I contacted 01287 658171 who said they would be in touch through Airbnb.... they weren't and we had to park 10/15 minutes walk away in the rain. Found pass in key safe as we left, communication would have been good. Apartment was up 3 flights of stairs which was OK, but at night the stairs had NO lights. At 3.15am we had to evacuate due to Fire Alarm going off so these Stairs were a danger. There is no process on where the muster point is in this emergency. I called one of the "emergency" numbers in the entrance, but they were no use. In the end the Fire Bridgade came, checked building, stopped alarm and we got back in at 4.15am. You need more instruction on what to do in this situation, we were not happy. Place its self lovely, service not so good once we arrived.