Terrible Experience - Avoid at All Costs! My recent experience with Host and Stay Management has been nothing short of a nightmare. My partner and I booked a property for June 10th (Reservation No. 67358), and it was an absolute disaster from start to finish. First, we were given the wrong keys TWICE, leaving us stranded outside the property for over three hours. Despite numerous calls and even sending photos of the keys and door, we received ZERO help and had to find alternative accommodations at our own expense. To make matters worse, the refund process was a joke. After over 30 calls and countless emails over two months, we managed to get a partial refund, but it was nowhere near what was promised. We’re still owed £56, and trying to get this resolved has been a complete waste of time. Their complaints manager, Bethany, has been impossible to reach, with endless excuses about her being in meetings or away from the office. This company clearly has no regard for its customers. If you value your time, money, and sanity, I strongly advise against using Host and Stay Management. They failed to provide basic service, and their customer support is utterly useless. Save yourself the hassle and book elsewhere!