We stayed in Castle View in Scarborough. Lovely house in an extremely scruffy location. Large well equipped kitchen with a soggy stinking floor. We tried to Host and Stay immediately, and again and again etc etc. They tell you sometimes coming out to look ...no one came. They respond in strange ways to messages and don't respond at all to Airbnb. So my request for a refund went unanswered. They just ignore and hope you'll go away. Great way to ruin a company Me Dale Smith but as long as the money keeps rolling in for your investors/owners like you promise I suppose no one cares. Host and Stay certainly don't care about the customer at all.