We stayed at Coastal Townhouse and were deeply disappointed with the experience. The primary reason we booked this property was for the advertised bi-folding doors that open onto the balcony, offering harbour views. Unfortunately, upon arrival, we discovered the doors were broken and couldn’t be used, which was a major letdown, especially as we had booked the property for this feature. In addition, the master ensuite shower was stuck on the highest temperature, which nearly scalded my 78-year-old grandmother. The water was so hot that we couldn’t turn the shower off without covering our arms in towels, resulting in a lot of steam that set off the fire alarm. This was a dangerous and stressful situation that could have been avoided with proper maintenance. The property itself is in need of attention. The walls desperately need a fresh coat of paint, and the carpets throughout are heavily stained, making the place feel worn and uncared for. We expected much better for the premium price we paid. Despite raising these issues with the host, the only compensation offered was 20% off a future stay, which does not reflect the impact of these problems on our experience. We wouldn’t recommend this property unless it undergoes significant updates and repairs.