STAY AWAY
Stay Away — Misleading Listing and Terrible Service
I stayed at this property for the weekend and paid £360 absolutely not worth it.
First, the place was incredibly difficult to find. If you’re driving, be warned: there’s no parking available, and they don’t offer any helpful guidance or options either. That alone makes it inconvenient for anyone with a car.
When we finally got inside, the TV wasn’t working but worse than that, there was no WiFi at all. Despite the listing on Booking.com clearly stating that free WiFi is included and available in all areas, we had no internet for the entire stay. It wasn’t even set up or registered with BT. It’s completely misleading to advertise it as an included facility when it’s not functioning whatsoever.
When we contacted the host expecting at least some assistance, we were met with rude and dismissive responses. They tried to refer us to their own website, which includes a disclaimer about WiFi not being guaranteed but this was irrelevant, as we booked through Booking.com, where WiFi was clearly listed as a provided amenity. There’s a big difference between “slow WiFi” and no WiFi at all.
To top it off, the check-in and check-out times are unfair. You pay for two nights but get less than 48 hours: check-in is at 4PM on Friday, and check-out is forced at 10AM on Sunday. It feels like they’re squeezing maximum money out of guests for minimal service.
I wouldn’t stay here again, and I strongly recommend others look elsewhere. Misleading, poorly managed, and zero accountability.
1 week ago
Host & Stay has a
4.2
average rating
from
1,030
reviews
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