This is the worst airport shuttle service I have ever taken. We waited 30 minutes past the scheduled pickup time and then spent another 30 minutes picking up people at other hotels -- and leaving many, many more behind — before passing our original pickup point and getting on the road to the airport. All told, our travel time was an hour from a hotel 1.1 miles from the airport. And since we're used to free airport shuttles in the States, the 6 pound per person charge was a shock. We had taken the alternative--a 1 pound 60 pence public bus -- to our hotel the night before, and that experience wasn't much better, though cheaper. Next time I would spring for a hotel on the airport grounds.