Truly awful experience returning from a wonderful weekend in Germany with my son. Arrived at Heathrow T2 around 4.15pm, breezed through border control, picked up a coffee, headed out to the bus stop expecting a bus to arrive within 30 mins as advertised on the sign but nothing for nearly an hour. When the bus eventually turned up the driver was disinterested and rude, took a long convoluted route to my hotel and eventually arrived nearly 2 hours after landing. My hotel was about 2 miles from the terminal. If you value your sanity and wallet, give this service a huge wide berth.