Hi my name Phalla Nersinger, I'm going through a situation that sounds similar to people who go through bad experiences taking advantage of us.   A Hotel.com, and Wells Fargo Visa Rewards Hotel being taken advantage of by middle class people like my husband and I named Chris Nersinger. I am writing an effective complaint letter because a letter is important.  Having a problem using the website app Hotel.com. I must google. I started to check out the reviews, and we couldn't believe they had so many bad reviews and complaints. It's unbelieve.  When you're trying to resolve a problem with a company, the first step should be to discuss your concerns with a representative of the business. If a phone call or email does not resolve the problem, consider writing a complaint.  It puts a complaint on record with the company, helps preserve any legal rights when we have situations like this. And to let the company know I'm seriously pursuing the complaint. Having problems with the cancellations of Hotels.com & Wellsfargo, Visa Hotels rewarded Margaritaville Cottages Orlando by Vystays  reservation  detail on March 15, 2024.  I had a great record of paying my credit card on time for two years and never had a problem until now. My credit score is ruined by this company, it's really stressful.  My Hotel.com rewards Wells Fargo Visa have a balance almost five thousand limited. Before I booked I saw a Margaritaville Cottage to deposit $53.00 to put on a deposit so, I got excited when I saw the price.  I clicked on it, instead Hotel.com took the whole amount of my reward balance and on top of that they took $1,118. 34. You see, Wells Fargo shouldn't have allowed Vystay to take my credit card until we arrived on 7/12.  I booked on March 15, 2024. Booking detail number: BKG-18808. Property Address: 2935 Castaway Lane, Kissimmee, FL 34747. Check in arrived date : 07/12/2024. .... Departure Date : 07/16.2024...Nights 6 guests adults. ..The check office is inside Margaritaville Resorts. My plan was to book through Hotel.com because I have a total balance of close to five hundred dollars. I wanted to use my rewards on Vystars rewards to earn more rewards.  I was planning for my 50th birthday and to have fun with my two sons who are from Boston on the date of 7/12. Make the story short. I booked on 7/12 my sons coming from Boston airport on 7/11 instead of 7/12. So my husband and I wanted to cancel those dates and see what we can update for 7/11 instead.  A week later. I called Hotel.com to cancel or change a date, they said they couldn't help me. They said it was my fault that I pushed the wrong button on the website, saying that I pressed the prepaid button and they couldn't help me.  So, we call Well Fargo Hotels Rewards Visa if they can help us. Because we thought that by using their credit card and communication with them that would help us.  We have been dealing with a lot of different customer services and they are not on the same page. Matter of fact, at the end of it they blamed me that I must have done something wrong like a crime.  I suppose I'm a Cambodian immigrant. I couldn't understand the way they were speaking to me. I got stressed, so I gave permission for my husband to speak to them. That didn't help. We've been going in circles for the past almost 4 months. We start looking for a dispute resolution process, which involves a small claim. We began putting together my case. We did all that and thought that they already put my refund back into my credit card.  No they did not, so the debut of Wells Fargo Hotels Reward Visa was being rude, she was talking about her policies that they give me a date to expire to get all my documents together.  There was no such thing as an expiry date, but I still have an email back in May, 15, 2024  around 9: 00 am. An email said, all my refund will turned back to my credit card. I have proof of email, but then she said it was too late that they won't refund money back into my account.  So, we got upset, we wanted to talk to the head manager. He got on the phone with us, and I said the same things. So basically they were rude. But it's okay for them to keep our money that we work hard for. It seems to us that no one can help us or result in legal actions to stop this company taking advantage of us.  A class of Action by the attorney should have more interest in this type of activity. We are wondering about the ilegal communication after many years of complaints from the public, who are they? A group of scammers above the law. Our complaints are real. Hoping there is someone who can answer this question within the FTC forum. Also we have the rights in standing with a bundle of up customers services in the communication industry should be heavily regulated. The consumers would like to see this happen in the near future.  The detail we give will go into a database that law enforcement uses for investigations. If this deputs is not being sattle for that kind of amount of over thousands dollars yes this will go to the hand of our attorney. Tiktok Julie Lee  4302 YouTube: whitehorsethunder 3494 Instagram:a-Voice-from-white-the horse. Fb: Julie Lee