I purchased a Hotpoint washing machine and within 4 weeks it had started leaking. I tried calling their customer service number but it often took over an hour and on one occasion their customer service rep hung up on me. When I did eventually get through I managed to get an engineer booked, but only 10 days later. He came, diagnosed the problem, but said they need to come back with the right part. I had to rebook another engineer, 10 days later. On the day of, the engineer called saying he couldn't find parking and would come back later. He didn't show up or answer his phone for the rest of the day. When I called up, no rep was available to speak to on the phone (a common occurrence) and I had to use the webchat. The livechat rep then said that they couldn't reach the engineer and that I had to rebook, 8 days later. So I am going to be without a washing machine for a whole month, and Hotpoint don't care. No compensation offered, no real apology.