I ordered two hot water bottle covers which were a gift, delivered to someone else. My friend got in touch to ask if I had meant to send her a pair of old men's shoes. It was rather embarrassing that they screwed up the order. She said the box was all battered and tatty and clearly the wrong item. When I tried calling House of Bath, no one picked up the phone, I emailed them and no one replied, I filled out their online form and again no response. Having read the other reviews on here, I think this is a scam company. Surely they can't make this many mistakes? I'd advise anyone with similar experiences to report it to trading standards by emailing: odr (at) tsi (dot) org (dot) uk Hopefully we will save others from being scammed.