Absolutely dreadful, dreadful............ discount codes did not apply online..neither did sales prices.... at the checkout I was asked to pay full price luckily I noticed (so many people would not have) so..I refused.. rang customer services,.was told none of the discounts/sales applied online, they absolutely knew that the codes did not work online....... although it said in the booklet you could order online, after I refused to order I was rang back by customer services and told I had done something wrong on my order..it was my fault..it was me...... I had caused the problem.... but I had not... ......................... House of Bath................ never again...and I certainly will spread the word.. rule of thumb HofB if you ring to apologise....don't say.........it was the customers fault....this customer will go elsewhere.....................!!!!!!!!!!!!!!...........this one certainly will and I will take as many as I can with me....