My order had not arrived after 14 days. I phoned H of B and was told that the vinyl tablecloths were out of stock. When I phoned customer services the phone was not answered, so I then got through to sales. The phone was answered promptly. The tablecloths were in the sale at a third of the full price. I asked, and also wrote to ask, why there was no system in place to inform cusomters if an item was not available. I had to make an expensive phone call to find out where my order was. I ordered my items by post and enclosed a cheque. I was asked if I wanted the company to retain my money against a further order. I said that I had no intention of ever ordering anything from H of B again. My payment was returned in the form of a cheque. I did not receive an answer from customer services as to why I had not been informed that the item was out of stock. Strangely in the next catalogue that arrived the same vinyl tablecloth was offered at the full price. Perhaps it is always out of stock when it is in the sale. Never again.