I have always had confidence in House of Fraser, & they would be one of my main "Go To" stores, but I have been really disappointed with their on-line service. Items having photos of shirts but descriptons of trousers. Items listed as in stock, but when you place them in the basket, they go out of stock. Even worse, I placed an order for 2 styles of jacket in large size. The order was accepted, & debited from my card and only then was one items advised as being out of stock. I had to then order the item agin in extra large incurring another delivery fee. I am really disappointed that such a reliable retailre cannot sort such simple issues