Item arrived completely smashed because they sent a glass candle in a post bag with only a thin layer of bubble wrap around it. This has obviously been thrown around during delivery. Paid £4.99 for this. Not acceptable. Complained and received a refund for the item when I had asked for a replacement. Told the item was out of stock however it is still available on the website to purchase days later. Asked for a refund of the delivery charge. Told no. Complained further. Delivery charge refunded. Rubbish service. Avoid.
3 years ago
House Of Fraser has a
3.0
average rating
from
7,489
reviews
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