The ordering and speed of despatch was fine but I've given this rating for the returns service and having to pay postage to return an item that was too small. Difficult to gauge on the sizing guide and reviews which were a bit mixed. The exchanged item size fits ok but given the item was originally on offer, I paid £4.99 to ship it to me and £11.00 to make sure the return got back to HoF - there weren't many options at the post office and I didn't want to have it untracked just in case. Even on offer, the item wasn't cheap, but am now mindful for future orders on line how much it may actually cost in total.