I ordered a jacket which was over £100 in value but was unsure of size so ordered one in each size. Happy to pay for the postage (4.99) which I assumed would cover the return like all the other companies I deal with but was appalled to find out that I had to pay for the return of one of the jackets at a cost of £5.30. The money is not the issue but the principal. The stores are not open therefore customers cannot try on items. I think under present circumstances to have to pay for both delivery and returns shows a lack of customer care and respect for the customer. I could have bought the jacket for the same price elsewhere but I had the mis-guided notion that HofF was worth my loyalty. I will re-think that......