I wanted to order some Levi 501s for my husband's birthday on 13 April. I had received a discount code for my birthday which was still valid so I thought I would use that. I went to place the order but could not find enough information regarding leg length just S, R, or L. I sent an email to customer services to try and establish what exactly was meant by these lengths but after 3 replies that did not answer my question I looked at Levi 501s on other websites. The well respected JL website also use S, R and L but they also put the length in inches so I took a chance with House of Fraser hoping they were using the same logic. I placed my order at 1705hrs on 24/3/21 the first disappointment was the birthday discount wasn't valid for Levi's. However, they were still cheaper than other websites even when postage was added. The order was dispatched on 27/3 at 0025hrs and on 30/3 at 1343hrs I received an email from Hermes saying the order was delayed and would be on the move in the next 24hrs. I heard nothing more so on 3/4 I chased the order. You can't telephone customer services you can only email. You can't chase Hermes either. It was now Easter weekend so I did not know when I would get a reply. On 6/4 I still hadn't heard so I placed a backup order with JL which was dispatched within 24 hours. I finally heard from House of Fraser that my order was lost in transit and a replacement was placed on 9/4, dispatched on 11/4 and finally arrived on the afternoon of 12/4, a whole 2 weeks and 5 days after I first placed the order. Taking the House of Fraser delivery cost into account I saved £11.01 compared to the JL price but I don't think it was worth the time and stress. The House of Fraser website also says that the Marlon 501s are a cotton rich blend which I thought was odd but they are 100% cotton and the leg length was the same as the JL descripition. The conclusion is that House of Fraser website lacks information, their customer services is by email and doesn't answer the questions asked, the birthday discount code has unexplained restrictions, the delivery service is poor and the customer has to do all the work.