DIABOLICAL. ORDERED 46 JACK WILLIS GIFT SETS TO DONATE TO THE NEEDY SO WAS EXPECTING 92 BUT THE DIDNT EVEN SEND THE FULL 46 ITEMS AND THEY CHARGED THE FULL PRICE AND DIDNT HONOUR THE BUY ONE GET ONE FREE. THEY ALSO SEND DAMAGED PACKAGING AND LEFT THE DETAILS STATING THAT IT WAS RIPPED PACKAGING STUCK TO THE BOXES STATING THAT IT WAS FOR SPORTS DIRECT HEAD OFFICE USE AND THE BRANCH CODE 2247 AND DATE ETC ON IT. IF YOU ARE SELLING DAMAGED ITEMS WHICH ARE CLEARLY VISIBLE YOU SHOULD STATE THIS AT POINT OF ORDER. ANYWAY AFTER CONTACTING HOUSE OF FRASER SEVERAL TIMES AND GETTING NOWHERE I CONTACTED RESOLVER AND SUPRISINGLY ONY THEN SEVERAL DAYS AFTER I PLACED MY ORDER THEY REMOVED THE BUY ONE GET ONE FREE FROM THE WEBSITE. STILL WAITING FOR HOUSE OF FRASER TO SORT THIS OUT